Delivery & Shipping Information
Do you accept orders from anywhere in the world?
Yes, Swimwear Shack delivers worldwide.
What are the Australian shipping costs?
For orders within mainland Australia and Tasmania there is a flat rate for shipping which is $8.95, orders over $100 are eligible for free shipping.
Offshore islands and International delivery charges will be advised by staff at Swimwear Shack, please contact us on 07 3391 0311 for a quote.
What are my international shipping charges?
Shipping costs for international orders vary based on content and the destination country. To calculate your shipping costs, please add all desired items to your shopping bag and proceed to checkout. You are not required to enter any credit card information until after the total cost overview is displayed.
International orders are shipped by one of the following forwarder companies: Fedex
Please contact customs or your local postal service as your order may be delayed for inspection or duties/taxes. This is applicable to all International shipping methods.
* The delivery time for each shipping method is estimated
Are there any additional duties or taxes?
Depending on what country you live in there may be additional taxes or import duties imposed at the receivers end. In Australia there will be no additional costs.
What if I wish to cancel my order?
As long as the order hasn’t been processed, then there is no problem with cancelling your order.
How long do you anticipate the order will take to be shipped to the address of the customer?
We work on a next day shipping policy so depending on where you are in the world, your order will arrive in around 2-5 working days.
Unfortunately we are unable to offer same day delivery. There is a ‘priority dispatch’ option for an additional $8.95 where your items leave the store within 24hrs of placing an order and are delivered as soon as possible (standard shipping times apply). To arrange this just tick the relevant box during the online order system or call us as soon as possible on (07) 3391 0311 quoting your order reference number.
All priority dispatch orders are also covered by Australia wide shipping insurance so you don't need to worry about your order going missing in the post. This insurance covers you against loss or damage that may be incurred during the shipping process.
Yes...simply select the "Pay and Pickup" option when checking out if you'd like to collect your order from our warehouse in Brisbane. Full payment is required in order to secure your items as we will not hold anything without payment being received. Items may not be ready for immediate pick up so please wait for an email to confirm your order is ready before coming down to the store.
