Delivery & Shipping Information
Do you accept orders from anywhere in the world?
Yes, Swimwear Shack delivers worldwide.
What are the Australian shipping costs?
For orders within mainland Australia and Tasmania there is a flat rate for shipping which is $8.95, orders over $100 are eligible for free shipping.
Offshore islands and International delivery charges will be advised by staff at Swimwear Shack, please contact us on 07 3391 0311 for a quote.
What are my international shipping charges?
Shipping costs for international orders vary based on content and the destination country. To calculate your shipping costs, please add all desired items to your shopping bag and proceed to checkout. You are not required to enter any credit card information until after the total cost overview is displayed.
International orders are shipped by one of the following forwarder companies: Fedex
Please contact customs or your local postal service as your order may be delayed for inspection or duties/taxes. This is applicable to all International shipping methods.
* The delivery time for each shipping method is estimated
Are there any additional duties or taxes?
Depending on what country you live in there may be additional taxes or import duties imposed at the receivers end. In Australia there will be no additional costs.
What if I wish to cancel my order?
As long as the order hasn’t been processed, then there is no problem with cancelling your order.
How long do you anticipate the order will take to be shipped to the address of the customer?
We work on a next day shipping policy so depending on where you are in the world, your order will arrive in around 2-5 working days.
Unfortunately we are unable to offer same day delivery. There is a ‘Jump the Queue’ option for an additional $14.95 where your items leave the store within 24hrs of placing an order and are delivered as soon as possible (standard shipping times apply). To arrange this just tick the relevant box during the online order system or call us as soon as possible on (07) 3391 0311 quoting your order reference number.
All Jump the Queue orders are also covered by Australia wide shipping insurance so you don't need to worry about your order going missing in the post. This insurance covers you against loss or damage that may be incurred during the shipping process.
Yes...simply select the "Pay and Pickup" option when checking out if you'd like to collect your order from our warehouse in Brisbane. Full payment is required in order to secure your items as we will not hold anything without payment being received. Items may not be ready for immediate pick up so please wait for an email to confirm your order is ready before coming down to the store.
Store Pickup lets you avoid shipping charges and pick up your order in our store at 54 Deshon Street, Woolloongabba, Brisbane 4102.
Here's how it works:
- During checkout, choose Store Pickup for shipping option.
- Place your order and wait to receive a "Ready for pickup" e-mail. (This is a separate e-mail from your order confirmation e-mail.)
- Bring your ID, credit card, and order number to the store and pick up your items.
- We'll hold your items at the store for 14 days.
Bring to the store:
- Your photo ID.
- Your order number.
- Purchases over $500, the credit card used for the purchase must be presented at point of collection by the card holder.
At the store:
- Our store have reserved parking spaces for Store Pickup. They're right up front.
- Inside, look for the Store Pickup sign. Or ask the associate at the door to point you in the right direction.
Who Can Pick Up Your Order
You can pick up your order yourself or choose someone else to pick it up (Friends & Family Pickup). Your pickup person will need to show his/her ID and the order number at the store. For orders over $500 the buyer must collect the goods in person along with the credit card used to purchase or copy of the PayPal transaction confirmation email.
Some items may not be immediately available for pickup from our store. Items not in stock usually arrive at the store within 3 to 7 business days. We'll send you an email when your items are ready for pickup.
A Few More Things to Know
- There's no charge for Store Pickup.
- Products may be larger than expected due to their packaging. Please keep this in mind when considering what vehicle you use to pick up your order.
- Allow extra time to pick up.
Changing or Canceling Store Pickup
- To change or cancel a store pickup order, call us at (07) 3391 0311.
- To switch from shipping to store pickup, call within one hour of placing your order.
- To switch from store pickup to shipping, call any time.
- If you're calling to cancel a store pickup order, please have your credit card information handy.
- Note that not all items are available for both store pickup and shipping.